Things have to change at work

I love working with my wireless company. Every day is a different day. You meet new people and talk about things you’d be surprised people would even talk to you about. I get along with my co-workers well and I have a great relationship with my manager. They recently made some crazy changes in the company. Some would say they are good and some will say they are not. Personally, I really do not think it is that bad at all. They decided to eliminate certain positions because in terms of profitability it would put them ahead of the game, which is understandable as a company. Instead of having five different positions in the retail stores they are narrowing it down to three. Why? They finally got smart. They realized that one of the current positions could simultaneously perform the duties of the other two being eliminated. Instead of just firing people, they decided to give these people, who’s position was being merged with another, the opportunity to be trained in the duties needed for them to morph into their new role. Some were given the opportunity to stay in their current position while they finish doing all the transitions and some were offered the new position. For those who got the opportunity to keep their position, well things will not necessarily get better. As a matter of fact, eventually they want to implement this universal position within the entire company. My speculation is that they will then get rid of some people with severance packages.

Now, the reason why things have to change at work is because the positions eliminated are customer service representatives and eventually our technicians. I decided to voluntarily move into the new position because I have less on my plate now and I’m able to handle it. However, my duties when I was a customer service representative don’t just disappear. Now as a sales representative I have double the amount of work and there are only four people at work that were customer service representatives and the rest have always been sales representatives. The older sales representatives are being very unfair. Since they were never customer sales representatives, they do not bother in helping share the duties. Instead it is just the new four that have to juggle those duties and their new ones such as meeting their sales quota and making money. I do not mind teaching my co-workers what they need to know so that we can evenly distribute the duties, but they do not want to learn because they want to be selling all the time. How is that fair to us, the rookies?